Get more great reviews as a cleaner
Reviews build your reputation - here's how to improve your odds of a good one.
Why reviews matter
New customers can't judge your work yet, but they can see how past customers did. Verified reviews are often the deciding factor in choosing you over another cleaner.
A review only happens after a confirmed collaboration
Both you and the customer can propose confirming the collaboration from within the conversation. Once the other party confirms it, you can review each other - so feel free to suggest this yourself after a good job.
How to make a good impression on the job
Arrive on time, or let the customer know in good time if you can't, communicate clearly about what you will and won't do, and actually finish the agreed tasks before you leave.
Feel free to ask for confirmation afterward
Many customers simply forget to confirm the collaboration, not because they're unhappy. A friendly message after a good job is often enough.
Responding to a less positive review
You can't edit or remove a review yourself. If you genuinely think a review is unfair, you can report it via the report feature - an administrator will review it. Beyond that, it mostly helps to look at what you can do differently next time.
Frequently asked questions
When can a customer review me?
As soon as your collaboration has been confirmed in the conversation by the other party. After that you can both review each other.
Can I get a review removed?
Only if it violates the rules, for example if it's clearly unfair or offensive. Report it via the report feature; an administrator will review the report.
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